Privacy Policy

Welcome to BihahoBangla ("we," "our," or "us"). Your privacy is of paramount importance to us. As a matrimony platform, we understand that you are entrusting us with highly personal and sensitive information to help you find a life partner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and related services.

Please read this policy carefully. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

To provide you with a safe, effective, and personalized matchmaking experience, we collect the following categories of information:

a. Personal Information You Provide

• Profile Information: Name, age, date of birth, gender, religion, marital status, and lifestyle preferences (diet, smoking, drinking habits).
• Contact Information: Email address and residential address.
• Professional & Educational Details: Occupation, employer, income range, education level, and institution names.
• Family Details: Family background, parental information, family values, and number of siblings.
• Photos & Media: Profile photos, gallery images, and any documents you choose to upload for verification.
• Payment Information: When you subscribe to premium services, payment details are processed through secure third-party payment gateways. We do not store full credit/debit card numbers on our servers.

b. Information Automatically Collected

• Device Information: IP address, device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Pages viewed, time spent on the platform, searches performed, matches viewed, and interactions with other users.
• Location Data: Approximate location based on IP address or precise location if you grant permission.

c. Information from Third Parties

• Social Media: If you register using Google or Facebook, we may collect your public profile information.
• Verification Services: Data from third-party verification providers to confirm your identity and authenticity.

We use the information we collect for the following purposes:

• Matchmaking Services: To create your profile, suggest compatible matches, and facilitate communication between users.
• Profile Verification: To verify your identity, phone number, and other credentials to ensure the safety and authenticity of our community.
• Personalization: To tailor match suggestions, search results, and content based on your preferences and activity.
• Communication: To send you notifications, updates, match alerts, and respond to your inquiries.
• Safety & Security: To monitor for fraudulent activity, prevent abuse, enforce our terms of service, and protect the safety of our users.
• Improvement of Services: To analyze usage trends, troubleshoot issues, and enhance the platform's functionality and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We respect your privacy and do not sell your personal information. However, we may share your information in the following circumstances:

a. With Other Users

Your profile information (excluding contact details and documents) is visible to other registered users to facilitate matchmaking. You have control over who can view your photos and contact information through your privacy settings.

b. With Family Members (if applicable)

If you choose to use our family-assisted matchmaking feature, designated family members may have access to your profile and communication threads.

c. With Service Providers

We may share information with trusted third-party vendors who assist us in operating the platform, including:

• Cloud hosting providers
• Payment processors
• Verification services
• Analytics providers
• Customer support tools

These providers are contractually obligated to protect your information and use it only for the services they perform for us.

d. For Legal Reasons

We may disclose your information if required to do so by law, court order, or government regulation, or if we believe such disclosure is necessary to:

• Protect our rights, property, or safety
• Investigate fraud or security violations
• Enforce our terms of service

e. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS technology.
• Access Controls: Strict access controls limit who within our organization can access user data.
• Regular Audits: We conduct regular security assessments and vulnerability scans.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

We empower you to control your information:

• Profile Visibility: You can choose to hide or show specific fields, such as your photo, contact number, or income details.
• Blocking & Reporting: You can block or report any user who behaves inappropriately.
• Account Deletion: You may delete your account at any time through the settings. Upon deletion, your profile will no longer be visible to other users. We may retain certain information as required by law or for legitimate business purposes.
• Notification Preferences: You can manage push notification and email alert preferences in the settings.
• Access & Correction: You can review and update your profile information at any time.

We retain your personal information for as long as your account is active or as needed to provide you with services. If you delete your account, we will delete or anonymize your information within a reasonable timeframe, unless we are required to retain it for:

• Legal compliance
• Fraud prevention
• Resolution of disputes
• Enforcement of our terms

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our platform
• Sending a notification to your registered email address
• Displaying a notice upon your next login

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the platform after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

• Email: privacy@bihahobangla.com
• Address: Lane 4, Building-2, Dhaka 1216, Bangladesh
• Support Hours: Saturday–Thursday, 9:00 AM – 6:00 PM

For data protection requests such as accessing, correcting, or deleting your information, please use the "Contact Support" feature or email us with the subject line "Privacy Request."